We collect several types of personal data (“Data”) from and about you when you order brochures from CyberSurance, plan or purchase a CyberSurance service, register for a CyberSurance Cybersecurity programme or otherwise request information or services on our websites. Data is the information that can be associated with a specific person and could be used to identify that specific person whether from that data, or from the data and other information that we have, or are likely to have access to, including but not limited to, your name, company or Cybersecurity agency, postal address, email address and phone number. We may also ask for other information about you and your interests through forms, surveys, or other means. Your participation in these activities is always voluntary. If you do not want to provide this information, please do not participate in these optional activities. This supplemental information allows us to make you aware of products, services and events that may be of interest to you. We do not consider personal data to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.

​

We collect this information:

• Directly when you provide it to us; and

• Automatically as you navigate through our website (information collected automatically may include information collected through cookies).

​

DATA YOU GIVE US:

​

We will use the Data you give us:

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

• to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

• to notify you about changes to our service; and

• to ensure that content from our site is presented in the most effective manner for you and for your computer.

​

If you contact us for information or request a quotation for a particular service, you might do so by telephone, email, face to face, or by filling in a form on our website. At that point, we will begin to collect information about you. The simple contact details we will request are the means to respond to your enquiry: a telephone number, email address, and of course your name, and possibly the names of those who may be Cybersecurity ling with you. Once we proceed beyond the enquiry stage to make a booking for you, additional information will be needed, such as financial and credit card information, full passport names, addresses and contact numbers of all the people Cybersecurity ling on the booking and their dates of birth. There may be a need to collect additional information such as details of next of kin or emergency contacts and personal details you need to pass to us in order to ensure your booking is looked after properly: these can include dietary requirements and medical needs which act as an indicator of other personal details (such as your ethnicity or the state of your health). The information will be used solely for the smooth running of your service.

​

We must pass on certain Data to the companies fulfilling your booking, which include, but is not limited to, airlines, tour operators, port agents and government authorities. This will, in many cases, involve your Data being passed to entities in other countries throughout the world. We will require these companies to also ensure that your Data is adequately protected and your privacy upheld.

​

We will use your contact details regularly to keep you updated on the progress of your booking, make you aware of ways to enhance your forthcoming service, assist you with pre-reservations, and supply all appropriate information.

​

If you have provided your consent, we may contact you with marketing about our products and services we think may interest you. We will ask you if and how you wish to be contacted.

​

We also interact with you through different social media platforms. Your interactions with social media companies are governed by their privacy policies.

​

Please note that calls to our Reservations departments may be monitored and recorded for quality assurance purposes.

​

HOW WE USE DATA WE COLLECT:

​

We use the personal data we collect from and about you for a variety of purposes, including to:

​

• Process and respond to your queries.

• Understand our guests, improve the content and features on our website, process and complete your bookings, and make special offers.

• Administer our Services.

• Diagnose technical problems.

• Send you communications that you have requested or that may be of interest to you by way of emails, or courier, or registered post, or telephone calls, or any other mode of communication.

• Generate and review reports and data about, and to conduct research on, our customer base.

• Administer and sweepstakes.

• Provide you with customer support.

• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us.

• Notify you about changes to our Services.

• In any other way we may describe when you provide the information.

• For any other purpose with your consent.

​

HOW WE SHARE DATA WE COLLECT ABOUT YOU:

​

We may disclose Data that we collect or you provide, as described in this privacy policy, in the following ways:

​

General Information Disclosures

Payment Card Information

• To our subsidiaries and affiliates, which are entities under common ownership or control of our ultimate parent company.

• To contractors, advertisers/service providers and other third-parties whom we use to support our business and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.

• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of CyberSurance's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal data held by CyberSurance about the users of our Services are among the assets transferred.

• To third-parties to market their products or services to you if you have consented to receive the promotional updates. We contractually require these third-parties to keep personal data confidential and use it only for the purposes for which we disclose it to them.’

• To fulfill the purpose for which you provide it.

• To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

• To improve our website to ensure that content is presented in the most effective manner for you and for your computer.

• As part of our efforts to keep our website safe and secure.

• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

• To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

• For any other purpose disclosed by us when you provide the information.

• Service Providers. We may share your information with outside vendors that we use for a variety of purposes in order to fulfil our Services. We may share information about you with these vendors only to enable them to perform their services.

• Legal Purposes. We may share your information when we believe in good faith that such sharing is reasonably necessary in order to investigate, prevent, or take action regarding possible illegal activities or to comply with legal process. We may also share your information to investigate and address threats or potential threats to the physical safety of any person, to investigate and address violations of this policy, or to investigate and address violations of the rights of third parties and/or to protect the rights, property and safety of CyberSurance, our employees, its vessels or the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations on account of legal request such as subpoena, court order or government demand to comply with the law.

• To use certain of our Services, we may require credit or debit card account information. By submitting your credit or debit card account information through our Services, you expressly consent to the sharing of your information with third-party payment processors, and other third-party service providers (including but not limited to vendors who provide fraud detection services to us and other third parties).

​

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR DATA:

​

With regard to each of your visits to our website our web server automatically collects and aggregates information about your visit including, but not limited to, your service provider, browser type and operating system. This information does not personally identify you and we analyse this aggregated information only in order to optimise your experience and enhance the time spent with us online.

We strive to provide you with choices regarding the personal data you provide to us. You can set your browser or mobile device to refuse all or some browser cookies, or to alert you when cookies are being sent. You can also manage which cookies are placed on your devices through our cookies preference tool which is available from our website and through the Cookie Settings button present in the footer.

If you disable or refuse cookies, please note that some parts of our Services may then be inaccessible or not function properly.